Customer Licensing supportBogotaApply for this job* Permanent* Experienced Professionals* Manufacturing & Operations Engineering* ID -en\_USAt Capgemini Engineering, the world leader in engineering services, we bring together a general team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.## Job Description## Your roleAs a Bilingual Technical Support Engineer, you will be the vital link between our clients and our technical solutions, providing exceptional customer service while solving complex technical issues.



You'll work in a dynamic environment where your bilingual skills and technical expertise will be highly valued.In this role you will play a key role in:* Providing first and second-level technical support to clients in both English and Spanish, troubleshooting hardware, software, and network issues* Documenting support activities, maintaining detailed records of issues and resolutions in our ticketing system* Collaborating with cross-functional teams to escalate and resolve complex technical problems* Identifying recurring issues and contributing to the development of knowledge base articles and support documentation* Maintaining and improving customer satisfaction through professional, timely, and effective communication## Your profile* 1-4 years of experience in a technical support role preferred (entry-level candidates with strong technical aptitude are also encouraged to apply or internship experience is valid)* Advanced professional English language skills, with fluency in both written and verbal communication* Technical knowledge in networking, hardware, and software troubleshooting* Customer-oriented m

📌 Customer Licensing support (Bogotá, D.C.)
🏢 Capgemini
📍 Bogotá, D.C.