Bridge Enterprise Technology and Real-World Operations
Enterprise technology is only as powerful as the operations it transforms. Bridge that gap as an Implementation & Customer Experience Specialist , turning complex B2B SaaS, customer data, and workflows into practical solutions. Help integral businesses adopt smarter systems while expanding your IT expertise and advancing an international career without leaving Colombia.
- Employment Type: Indefinite Term Contract
- Work Setup: Hybrid, Connecta 26, Colombia
- 5 days work week
- 20 vacation days in total
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit

The Qualifications We Seek
- More than 3 years of experience in B2B SaaS support, implementation, or customer success, with a proven background supporting complex, data-heavy enterprise or operations platforms
- Experience with ERP, supply chain, inventory, accounting, or MES software, preferred over consumer applications




- Excellent spoken and written English communication skills, with strong empathy, professional polish, and tone control when communicating asynchronously or through live video calls with busy operations managers
- Advanced proficiency in Microsoft Excel or Google Sheets, including advanced lookups, pivot tables, data normalization, text parsing, and error handling for large CSV exports
- Ability to work a dedicated 6-hour daily window overlapping standard US Eastern business hours (9:00 AM-5:00 PM EST/EDT)
- Basic SQL literacy or strong aptitude to learn SQL within the first month to query PostgreSQL for support triage , strongly preferred
- Prior exposure to supply chain or ERP systems , strongly preferred
- Experience creating software documentation or video walkthroughs , strongly preferred

Your Daily Tasks
Tier-1/2 Technical Support & Triage
- Serve as the first point of contact for customer

📌 Implementation Specialist (Bogotá, D.C.)
🏢 Emapta Global
📍 Bogotá, D.C.