Job Description

We are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team.
The idóneo candidate will bring strong expertise in Asset Management implementations (HAM/SAM) combined with hands-on experience in AI-driven capabilities and continuous improvement initiatives .
This role will operate within a Managed Services environment primarily focused on ITSM , supporting enhancements, backlog demands, and contributing to the execution of a continuous improvement and evolution roadmap .
The consultant will also interact directly with a US-based client , requiring excellent communication skills and full English fluency .
Additionally, the candidate should have solid knowledge of ITOM and CMDB , ensuring proper integration of asset data, discovery processes, and service mapping.
Key Responsibilities

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- Design and implement end-to-end Asset Management solutions, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement)
- Configure and optimize key products, including:

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- Hardware Asset Management (HAM)
- Software Asset Management (SAM)
- Asset Workspace & Asset Lifecycle processes
- Enterprise Asset Management (EAM) (nice to have)
- Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvements
- Support a Managed Services model, handling:

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- Enhancements and backlog demands
- Continuous improvement initiatives
- Implementation of new capabilities aligned with roadmap evolution
- Work closely with US-based stakeholders to define requirements and solution architecture
- Ensure integration between Asset Management, ITSM, CMDB, and ITOM
- Support discovery, normalization, and CMDB data governance
- Develop integrations with external systems (ERP, procurement, discovery tools)
- Build and maintain workflows using Flow Designer and automation best practices
- Develop dashboards and KPIs focused on asset visibility, compliance, and c

📌 Senior ServiceNow Consultant (Bogotá)
🏢 DXC Technology
📍 Bogotá