We are looking for detail-oriented, caring, and reliable bilingual professionals to join our on-site patient support team.
In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.
This is an on-site, full-time position open to candidates based in Barranquilla, Colombia.
What You Will Do
- Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
- Schedule patient appointments and manage changes or cancellations
- Provide patients with clear pre-appointment and post-appointment instructions
- Follow up with patients as needed to ensure they have the information they need
- Support clinic operations with coordination and administrative tasks
- Maintain accurate records of all patient interactions
- Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Contract & Compensation
- $5.75 USD per hour
- Paid weekly in arrears




- Independent contractor position

Important Information
- This is a full-time, on-site opportunity
- Candidates must be fluent in English and Spanish
- Applications and resumes must be submitted in English
- Only candidates based in Barranquilla, Colombia will be considered for this posting

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
- Resume and Pre-Screen Questionnaire Review
- One-Way Video Interview
- Live Interview
- Final Interview

Requirements:
What We’re Looking For
- Full professional fluency in both English and Spanish, written and spoken
- At least 1 year of experience in customer service, patient support, or a similar client-facing role
- Strong written communication skills with attention to grammar and clarity
- Comfortable learning and navigating multiple software tools and platforms
- Strong organizational skills and the ability t

📌 Bilingual Patient Support Agent (Barranquilla)
🏢 Resolv Global
📍 Barranquilla