Visa is seeking an Elite Care Escalated Support specialist in Bogotá to own complex client issues from investigation to resolution. This role combines technical troubleshooting with a client-first mindset and requires coordinating with Product, Engineering, Operations, and Client Services across regions.
You'll use AI, automation, and analytics tools to speed investigations, monitor trends, and drive continuous improvement, while supporting after-hours as needed.
📌 Enterprise Technical Escalation Lead (Bogotá)
🏢 Visa
📍 Bogotá