About DEUNA
We are a rapidly growing startup that simplifies integral payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation. We are currently present all across LATAM and looking for exceptional talent to join our team and continue revolutionizing the world of payments Visit to learn more about us
About the Role
We are looking for a detail-oriented Technical Monitoring Analyst to ensure the continuous reliability, stability, and performance of DEUNA ’s payment platform. In this mission-critical role, you will be the first line of defense for detecting system anomalies, managing real-time alerts, and executing initial incident triage to support business continuity for our merchants. You will partner closely with Engineering, Infrastructure, and Customer Support teams to maintain optimal uptime in a fast-paced, high-availability payments environment.
Who You Are




- 1–3 years of experience in Operations Monitoring, Technical Support, or NOC roles, within online payment systems or fintech environments.
- Hands‑on experience with monitoring and observability platforms (Grafana, Rootly, Opsgenie) and ticketing systems (Zendesk, Jira).
- Proven ability to perform initial incident triage, runbook execution, log reviews, and basic metric analysis.
- Basic understanding of APIs, request/response cycles, web application workflows, and querying data using simple SQL.
- Familiarity with log management solutions (AWS CloudWatch, Splunk) and testing tools (Postman).
- English Proficiency (A2–B1 minimum): Ability to read technical documentation, update tickets, log findings, and communicate clearly during incidents.
- Comfortable working in a 24/7 rotating shift environment and participating in on-call schedules.
- High Attention to Detail: Catches minor anomalies before they turn into major out

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