Job title HR Operations Sr. Supervisor Function Human Resources Sub function HR Operations Category Senior Supervisor, HR Operations (PL6) Location Bogotá Distrito Capital / Colombia Date posted Oct 01 2026 Requisition number R-102276 Work pattern Hybrid Work DescriptionAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.Com.As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: Human ResourcesJob Sub Function: HR OperationsJob Category:People LeaderAll Job Posting Locations:Bogotá, Distrito Capital, ColombiaJob Description:We're searching for a HR Operations Sr. Supervisor in BogotáThe HR Operations Sr. Supervisor will be responsible for leading and coordinating Recruitment and Onboarding transactional activities across the region, (Due diligences, offer letter generations, on boarding and talent mobility) managing the SLAs, proper follow up all open cases, strongly focused on standardization, efficiency, and effectiveness of HR operation, for ensuring compliance with HR policies and legislation.The HR Operations Sr. Supervisor will be responsible for people management, especially focusing on the development, evaluation and motivation of team members and support HR leadership to drive various project across the whole Integral Services HR.The HR Operations Sr. Supervisor will support automation and IA activities within Talent Acquisition teams.Major Duties/ResponsibilitiesCase Management and daily operation - 30%Receive, assign, update, classify, process casesIdentify if the case will need immediate action and/or require escalationEscalate to the appropriate team if neededEnsure integrity, completeness, timeliness,



and accuracy of transactions & documentationUpdate the knowledge management system with new available documents or guidelinesProactively monitor the cases to be able to determine if any action is needed (time; quality)Responsibility for delivering upon agreed SLAsProcess complex casesLead the teams and daily operation to achieve agreed SLAs, quality, and costsTrain other HR teams and business if neededEnsuring policy and legal complianceEnforcing sensitivity and confidentiality with employee personal dataLead and oversee daily huddles and daily distribution of workloadPeople management - 40%Lead the team of Recruitment and Onboarding professionals in the hub and in the countriesTalent developmentPerformance management; identification of potential performance issuesWork distribution and controlsProvide daily and monthly performance feedback and coaching; monitor the developmentand trainings needs of the team membersProject management and Continuous improvement - 30%Participate on various project based upon an agreement with GS HR LeadershipDrive improvements, user experience, effectiveness, and efficiencyParticipate on Global Talent Acquisition projectsDrive automation and IA within Global Talent Acquisition teamsDrive continuous improvement projects in responsibilityProvide insights and intelligent with respect to trends and opportunities, and focus on enhancing overall metrics & customer satisfactionContinues work on standardization of Regional HR processEnd to end process overviewProactively gain feedback from the business, employees, and managersWork on customer experience improvements; closely cooperate with other HR teams, especially Global Talent Acquisition teamsProvide feedback to the other HR teams about challenges and opportunitiesRequired QualificationsRequired Minimum Education: Bachelor’s DegreeRequired Years of Related Experience: 5-7 years of related experienceRequired Knowledge,



Skills and Abilities (Uncompromised requirements for the role):Ability to perform administrative activities.Demonstrates customer orientation and customer service skillsAbility to accurately collect information in order to understand and assess the clients’ needs and situationStrong organization skills, attention to detail and follow through to resolve any outstanding issuesProject and change management skillsSense of initiative and ability to prioritize workload and provide timely follow-up and resolution.Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance in a concise and professional mannerDiscretion, professionalism, confidentiality and judgmentTechnology SavvyComputer literate with knowledge of common office productivity software and the ability to learn customer service software applicationsAbility to work effectively in a fast-paced, self-directed team-based environmentEnthusiastic team player with a strong drive to create a positive work environmentEnglish Advanced Portuguese (preferred) Preferred Knowledge, Skills and Abilities:Service Center experience, HR and/or Payroll Service Center preferredAdvanced understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering, Employee Relations) or PayrollExperience using Case Management tools (ideally Service Now)Experience with continuous improvement and quality, such as Six Sigma or Lean MethodologyExcellent communication (oral and written) skillsEmployment laws and practicesPeople management ExperienceWorkday experienceContinuous learning mindset - always curious, learn from mistakes, be open minded and willing to learn with others and willing to share knowledgeGreat work ethics – be reliable, meet deadlines, deliver the results, be open to receive feedback Required Skills: Preferred Skills:Cultural Competence, Customer Centricity, Developing Others, Employee Experience, HR Operational Planning and Organizing, HR Strategic Management, HR Trends, Human Resources Development, Human Resources Law, Human Resources Policies, Inclusive Leadership, Leadership, People Performance Management, Problem Solving, Recruitment Strategy, Supervision, Talent Management

📌 Hr Operations Sr. Supervisor (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá