Operations & Customer Experience Coordinator
Industry / Sector: Electrical Contracting / EV Charging Infrastructure
Location: Remote (LATAM or South Africa)
Schedule: U.S. Eastern Time (EST) Alignment | Full-Time (40 hrs/week)
Compensation: $12-13/hr // $1,800 – $2,300 USD / month (LATAM) | $1,200 – $1,500 USD / month (South Africa)
Type: Full-Time, Remote Contractor
Position Overview
Our client is a licensed Florida electrical contracting company specializing in a high-demand, rapidly growing niche: Tesla and Electric Vehicle (EV) charger installations. They help residential and commercial clients seamlessly transition from gas to electric by managing charger installations from start to finish.
As a high-efficiency team of field electricians and operational leaders, they are hiring an Operations & Customer Experience Coordinator to serve as the central hub of daily operations.
In this role, your primary focus will be customer communication, scheduling, permitting, CRM management, and operational dispatching. You will be the primary,



confident voice on the phone—handling customers smoothly from the moment a lead arrives, guiding them through a simple due diligence process, ensuring field crews are routed efficiently, tracking building permits, and processing job invoicing.
Note: Prior electric vehicle charging experience is not expected. Full training on EV-charging terminology and technical intake processes will be provided
Key Responsibilities
1. Lead Management, Intake & Customer Consultation
- The Voice of the Business: Answer inbound phone calls, text messages, and emails from clients looking to install an EV charger at their home or business. Walk them comfortably through the process.
- Technical Due Diligence: Own the intake process. When a lead comes in, work directly with the customer to gather essential details, including requesting and organizing clear photos of their electrical panel so leadership can generate an accurate quote.
- Lead Nurturing & Follow

📌 Operations Coordinator (Bogotá, D.C.)
🏢 Somewhere
📍 Bogotá, D.C.