Client Success & Operations Coordinator (Remote)
Position Overview
- Role Purpose: Serve as the central communication and operational hub for the business - handling front-line customer service, routing incoming phone traffic, coordinating production workflows, and administering municipal permits.
- Employment Type: Full-Time Independent Contractor (Offshore)
- Schedule Alignment: Strict, full-day alignment with the client's localized US business hours (handling live customer calls and real-time team routing).
- Approved Regions & Monthly Budgets:
- Latin America (LATAM): $1,700 - $2,000 USD / month

Why This Role Exists
Our client is a fast-growing, high-volume commercial sign and visual production company. From 4' x 6' commercial real estate "For Sale/Lease" signs to complex structural storefront displays and vinyl banners, our business runs on flawless execution, tight timelines, and heavy client communication.
We are hiring a dedicated, full-time Customer Service & Operations Coordinator. You will act as the central anchor of our day-to-day operations,



handling our front-line client phone traffic, managing specific repeat commercial real estate portfolios, and ensuring projects move seamlessly from an initial customer inquiry all the way through municipal permitting, production, installation, and final invoicing.
Key Responsibilities & Scope of Work
1. Front-Line Live Customer Service & Phone Operations
- Live Phone Operations: Serve as the primary face and voice of our digital phone system during active US business hours. You will answer incoming calls live, deliver exceptional customer service, triage client needs, take accurate messages, and rapidly route requests to the appropriate internal team members.
- Lead Inbox Monitoring: Maintain a hyper-responsive watch over our central corporate inbox, identifying incoming sales leads, flagging critical customer inquiries, and initiating prompt discovery outreach.

2. Project Coordination & Commercial Order Process

📌 [Cg] Client Success (Bogotá, D.C.)
🏢 Somewhere
📍 Bogotá, D.C.