Associate Member Services Representative

Open Full-time Pay not stated

Open — State Employees' Credit Union has a posting for this job. Posted 17 Sep 2026.

This posting

About this job

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team

Purpose

The Associate Member Services Representative (MSR) is an entry‑level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.

Performance Expectations and Essential Responsibilities
- Attend Excel and Elevate – New Employee Training (E&E;).
- The following 10 Core Modules will be completed after E&E; and subsequent training sessions:
- Checking Accounts
- Money Market Share Accounts
- Share Accounts
- Lending Overview
- NCUA Coverage




- Member Access
- We Are SECU
- Comply with all Credit Union policies and regulatory requirements.
- Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only.
- Follow all security and control procedures.
- Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
- Adhere to SECU Check Acceptance Guidelines and Hold procedures.
- Greet and assist members in a courteous, professional, and timely manner through all service channels – in-person, phone, and digital communication.
- Answer phones and assist members with service requests.
- Operate a drive-through window as needed.
- Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
- Evaluate daily mobile and automated teller machine check deposits.
- Help verify and prepare ca

📌 Associate Member Services Representative (Colombia)
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📍 Colombia