Junior Personal Life Manager (PLM) – UK Late-Night Shift

Location: Remote (LATAM or PH)
​​​​​​Working Days: Wednesday to Sunday (Mondays & Tuesdays OFF)
Regular Hours: 4:00 PM – 12:00 AM UK Time

Salary: $1,500 USD/month base + quarterly bonus (20–30% average)
Start: Immediate

About the Role

We are seeking a Junior Personal Life Manager to join our team, providing high-touch support for ultra-high-net-worth clients (behaving as a Personal Assistant for their personal lives). This is a late-night concierge role, requiring someone meticulous, organized, proactive, and able to manage urgent requests with absolute precision.

You will primarily work via our in-app chat (WhatsApp-like), delivering world-class service and creative solutions for demanding clients. This role is critical to ensuring seamless coverage during UK late-night and early-morning hours.

Key Responsibilities

- Deliver exceptional client service through in-app chat, ensuring 100% accuracy in executing client nuances and specific requests.

- Manage unpredictable workflow spikes efficiently, being able to shift instantly from a quiet hour to handling multiple high-priority, urgent requests under strict SLAs.

- Strictly follow internal processes, accurately logging and updating all client interactions in our proprietary software/CRM in real-time.

- Apply resourceful problem-solving to client needs without relying on a script (e.g., sourcing 300 handmade tortillas on short notice or tracking down sold-out luxury goods).

- Collaborate transparently with the team: proactively flag roadblocks,



ask for support when a request is challenged, and ensure flawless documentation for shift handovers.

Idóneo Candidate

- Luxury, hospitality, or high-paced customer service experience supporting demanding, high-net-worth individuals (UHNWI).

- Extensive experience handling customer service through digital platforms, ticketing systems, or CRMs.

- High level of resourcefulness and "street-smarts", someone who thrives when there is "no playbook" and can think fast on their feet.

- Obsessive attention to detail, someone who reads carefully, double-checks facts, and never operates on assumptions.

- Excellent written English communication (grammar, tone, and clarity) for fast-paced in-app chat.

- A strong team player who communicates proactively when facing difficulties rather than working in a silo.

- Must be willing to undergo a comprehensive background check (due to compliance and handling sensitive information for high-profile clients).

Compensation & Benefits

- Base salary: $1,500 USD/month (firm cap for this junior role)

- Quarterly bonus: 20–30% average for high performers

- Opportunity to gain experience in high-end lifestyle management

Recruitment & Interview Process

- Stage 1: Written Exercise (Modified to test attention to detail, CRM simulation, and SLA management)

- Stage 2: Back-to-back Interviews

- Pressure test for multitasking under sudden volume spikes & out-of-the-box problem solving

- Assessment of teamwork, communication under stress, and process adherence

- Stage 3: CEO Sense-Check Call

📌 Junior Lifestyle Manager - 18903 (Colombia)
🏢 Somewhere
📍 Colombia