Practice360 is looking for an energetic, highly organized, and client-focused Account Manager to help deliver an exceptional experience for every client we serve. This person will be the main point of contact for assigned clients and will play a key role in making sure communication is clear, projects stay on track, and clients feel fully supported throughout their partnership with Practice360.
The Account Manager will work closely with our creative, content, video, web, SEO, and operations teams to ensure client needs are understood, documented, and executed with quality and consistency. This role is perfect for someone who enjoys building relationships, solving problems, keeping teams aligned, and making clients feel confident in the work being done.
This is not just a customer service role. The Account Manager is responsible for creating trust, improving retention, identifying opportunities for growth, and making sure clients clearly see the value Practice360 brings to their business.
Responsibilities
- Manage day-to-day communication with assigned clients




- Schedule and lead monthly client calls or Zoom meetings
- Present performance reports and explain completed work clearly
- Collect client feedback and share it with the internal team
- Track deliverables, deadlines, approvals, and follow-ups
- Coordinate with content writers, graphic designers, video editors, SEO, web, and other departments
- Identify unhappy, inactive, or unresponsive clients before they become cancellation risks
- Document all client conversations, action items, and next steps in the CRM or project management system
- Support upsell opportunities by identifying additional client needs
- Make sure every client feels heard, supported, and excited about their growth

Requirements
- Strong communicator with great follow-up skills
- Highly organized and detail-oriented
- Confident speaking with clients over phone and Zoom
- Able to manage multiple accounts at once
- Understands marketing, social

📌 Account Manager (Colombia)
🏢 Berry Virtual
📍 Colombia