Accountabilities
- Own technical delivery quality from design through go-live and hypercare — ensuring on-time, on-budget outcomes aligned with client CX goals.
- Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs.
- Proactively identify and manage delivery risks, elevate complex technical issues, and drive resolution with urgency.
- Provide technical guidance and mentorship to junior engineers within the delivery team.
- Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation.
- Collaborate across Solution Delivery, Product, Platform, R&D;, Sales, Pre-Sales, and Certified Partners to ensure alignment on project requirements and Omilia platform capabilities.

Key Responsibilities
Hands-on AI Solution Delivery
- Design, configure, and deploy end-to-end conversational AI (IVR / IVA) solutions on the Omilia OCP platform — covering agentic workflows blended with traditional NLU modelling, and omnichannel integrations.




- Where applicable, integrate GenAI capabilities into production deployments — RAG pipelines, embedding search, and LLM prompt engineering.
- Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs.

Client and Cross-functional Collaboration
- Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs, and maintaining trusted relationships with customers and partners throughout the project lifecycle.
- Collaborate closely with Solution Architects, Product, Platform, R&D;, and Pre-Sales to ensure alignment on project requirements and Omilia platform capabilities.
- Proactively identify and manage delivery risks — escalating complex technical issues and driving resolution with urgency.

Technical Leadership and Growth
- Provide technical guidance and mentorship to

📌 Senior Conversational AI Delivery Engineer (Colombia)
🏢 Omilia Natural Language Solutions Ua
📍 Colombia