- Advanced English level is required
- At least 4 years of experience as a Customer Success Manager

Acerca de nuestro cliente
Our client is a leading digital customer experience and technology services organization that helps businesses transform customer interactions through innovative technology solutions. The company partners with organizations across multiple industries, leveraging CRM, analytics, AI, cloud, and customer engagement technologies to improve business performance and customer satisfaction. It offers a collaborative and fast-paced environment where employees have the opportunity to work with international clients and contribute to impactful digital transformation initiatives.
Descripción
- Manage a portfolio of low-touch and tech-touch client accounts, ensuring successful adoption and retention.
- Build and maintain strong client relationships through proactive and scalable engagement strategies.
- Monitor customer health metrics and identify opportunities to improve satisfaction and reduce churn.




- Own the resolution of client issues and coordinate escalations with internal teams.
- Collaborate with Delivery, Product, Engineering, Support, and Sales teams to ensure seamless service delivery.
- Identify cross-sell and upsell opportunities and refer qualified leads to the appropriate commercial teams.
- Track usage metrics, feature adoption, and customer engagement through CRM and analytics platforms.
- Deliver customer education through webinars, workshops, best-practice sessions, and knowledge-sharing initiatives.
- Maintain accurate customer records, engagement histories, and health scores.
- Contribute to process improvements and operational excellence initiatives within the Client Success function.

Perfil buscado (h/m)
- 4 years of experience in Client Success, Account Management, Customer Success, or related roles.
- Experience within SaaS, technology, consulting, or digital services environments preferred.
- Fluent English communication skill

📌 Customer Success Manager (Bogotá)
🏢 Michael Page Colombia
📍 Bogotá