Outsite runs coliving and hospitality spaces for remote workers and travelers, with around 40 properties in 12 countries across Europe, the Americas, and beyond. Our guests stay anywhere from a few nights to a few months, and our Location Team is often the first and most frequent contact they have with us.
We're looking for 3 Front Desk Agents to cover our morning shift (07:00 to 14:30), midday shift (11:00 to 18:30) and evening shift (15:00 to 22:30). These people need to have a great understanding of guest needs, a logistical understanding of the ins and outs of a hotel's operation, and be able to colaborate with other areas in order to make sure everyghing runs as smoothly as possible on a day to day basis.
What you'll do
- Answer guest messages across email, OTA platforms (Booking.com, Airbnb, Expedia), and direct channels, before, during, and after their stay
- Handle reservation changes, modifications, cancellations, and special requests in our property management system (Mews)
- Triage guest issues quickly, resolve what you can, and escalate clearly to local teams when needed
- Recommend upgrades,
extended stays, and local add-ons when it would genuinely improve a guest's trip
Schedule
- 42 hours per week
- 1 day off per week on weekdays
- Occasional adjustments based on operational needs, communicated in advance
What we're looking for
- 1+ years in guest support, reservations, or customer service, ideally in hotels, hostels, or other hospitality industry branches
- Good conversational and writing skills in English
- Calm and solution-focused when a guest is frustrated
- Nice to have: Experience with openings, Mews or another PMS, familiarity with OTA extranets, and other languages
What you'll get
- 15 days of paid time off after the first year
- Full training on our systems, tools, and processes
- A role with a general hospitality company and a close-knit team
- Please send your CV to the email
[email protected]. We review applications on a rolling basis, and shortlisted candidates will be invited to an on-site interview.
📌 Recepcionista (Bogotá)
🏢 Outsite
📍 Bogotá