Bath & Floor Stiles
Remote Customer Service & Administrative Coordinator
Location: Remote -- open to qualified U.S.-based, nearshore, and offshore candidates who can consistently work U.S. Eastern Time business hours.
Keep Every Customer and Appointment Connected
For more than 25 years, Bath & Floor Stiles has helped homeowners throughout the Washington, D.C. metropolitan area transform their kitchens, bathrooms, floors, and living spaces. From our Gaithersburg showroom, we combine quality products, experienced professionals, and attentive service under one trusted name. We are a locally owned, growing company committed to craftsmanship, integrity, accountability, and an exceptional client experience.
Bath & Floor Stiles is seeking a highly organized and responsive Remote Customer Service & Administrative Coordinator to serve as the first point of contact for prospective and existing customers. This person will manage scheduling and rescheduling, answer inbound calls, route customer inquiries, maintain accurate CRM records, assist with dispatch,



and provide dependable day-to-day administrative support.
This role is essential to ensuring that customers receive prompt attention, the sales team's schedule remains organized, and no lead or follow-up falls through the cracks. The adecuado candidate communicates professionally, works independently, and understands the importance of quick response times and accurate information.
Key Responsibilities
- Answer inbound calls and respond promptly to customer inquiries received by phone, email, and the company website.
- Provide a friendly, professional, and helpful first impression to prospective and existing customers.
- Schedule, confirm, reschedule, and coordinate in-home and showroom appointments.
- Manage the sales team's calendars and resolve scheduling conflicts.
- Assist with dispatch and communicate scheduling information to the appropriate team members.
- Send customers appointment confirmations, reminders, and schedule

📌 Remote Customer Service (Colombia)
🏢 Bath & Floor Stiles
📍 Colombia