Customer Delivery Manager (CDM) - Managed Print Services (MPS)
Responsibilities
- Assist in developing and maintaining positive operational relationships with customers, ensuring local requirements are understood and addressed to support strategic contributions.
- Serve as a point of contact for routine operational issues, supporting the management of performance metrics, reporting, and communication with customers and internal teams.
- Track and report on service delivery performance against established goals, escalating issues as needed and supporting corrective actions under supervision.
- Help monitor expense targets and support the implementation of cost controls for service delivery, learning to identify areas for cost optimization.
- Assist in identifying and managing risks for low-risk projects, supporting timely and cost-effective delivery of service level agreements (SLAs) across functions.
- Participate in the development of service delivery plans and support the implementation of standard practices and procedures.




- Collaborate with cross-functional teams for seamless service delivery.
- Assist in measuring and reporting key performance indicators (KPIs), ensuring compliance with company policies and regulations.
- Apply company policies and procedures to resolve routine issues, following standard practices in analyzing situations.
- Support continuous improvement initiatives by identifying and communicating opportunities for process optimization and enhanced customer engagement.

Education & Experience Recommended
- Typically has 0-2 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.
- Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

NA Knowledge & Skills
- Customer Relationship Management
- Operational Excellence
- Service Delivery Management
- Tracking & Reporting
- Cost Control & Expense Monitoring

📌 Customer Delivery Manager (Colombia)
🏢 HP Inc Poland
📍 Colombia