Legal Services Excellence in Personal Injury Client Intake

Fast-growing legal teams rely on accurate intake processes, responsive communication, and organized case handling to connect qualified clients with the right legal support. The Legal Intake Specialist - Personal Injury plays a critical role in managing client inquiries, screening potential cases, and maintaining efficient intake workflows. This opportunity offers a long-term global career with Emapta, designed for top 1% talent seeking meaningful work, professional growth, and premium opportunities.

Snapshot

- Employment Type: Indefinite-term type contract
- Work Setup: Work From Home/Remote
- Shift: Day Shift, 9:00 AM - 6:00 PM Eastern Time, Weekends Off (Some weekend shifts may vary)

Benefits

- 5-day work week
- Weekends off
- Work-from-home arrangement
- 20 vacation days in total
- Prepaid medicine
- Fully customized Emapta laptop and peripherals
- Direct exposure to global clients
- Career growth opportunities
- Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
- Prime office locations in Bogotá and Medellín
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications

- 3-5 years of relevant experience in legal intake, preferably supporting U.S. personal injury firms
- Advanced professional English proficiency (C1 or higher)
- Working knowledge of personal injury case types, including motor vehicle accidents, slip and falls, premises liability, and workplace injuries
- Understanding of personal injury terminology, including liability, damages, PIP, bodily injury, and statute of limitations
- Proven ability to handle emotional or distressed callers with empathy while keeping conversations focused
- Strong written English skills for preparing clear and detailed case notes
- Hands-on experience with legal CRM or intake platforms and e-signature tools
- Ability to manage high call volumes, follow scripts, and meet performance metrics
- Reliable high-speed internet, a quiet home office, and a backup power or connectivity plan

Nice to Have
- Mass tort intake experience involving product liability,



pharmaceutical or medical device claims, or environmental exposure, including questionnaires and proof-of-use or diagnosis screening
- Familiarity with Lead Docket, Litify, Filevine, CASEpeer, Clio Grow, Salesforce, DocuSign, or RingCentral
- Background working with medical records or insurance claims
- Degree or coursework in Law, Paralegal Studies, or a related field
- Previous work in a speed-to-lead environment with sign-up or conversion targets

Schedule and Work Setup
- Availability to work full-time in a remote setup
- Ability to work according to the client's U.S. time zone (Eastern or Central)
- Flexibility to work some evening or weekend shifts as required
- Ability to work within the client's systems as a dedicated team member
- Willingness to complete training on intake scripts, case criteria, and tools

Responsibilities

- Handle inbound calls, web forms, chats, and SMS inquiries from potential clients and make prompt outbound callbacks on new leads
- Conduct structured intake interviews in English or Spanish covering accident details, injuries, medical treatment, insurance, lost wages, and liability
- Screen cases against established criteria, including jurisdiction, statute of limitations, existing representation, and case type
- Enter complete and accurate notes into the CRM or case management system in real time
- Send and follow up on retainer agreements, e-signatures, HIPAA authorizations, and intake documents until each file is complete
- Schedule consultations and hand off qualified cases to attorneys or case managers with clear case summaries
- Follow up persistently and professionally with unresponsive leads to maximize sign-ups
- Maintain compliance by avoiding legal advice or promises of outcomes, following contact-consent (TCPA) requirements, and protecting sensitive medical and personal information
- Escalate urgent matters,



including approaching statute deadlines, to the supervising attorney immediately

What Success Looks Like
- Contact new leads within minutes rather than hours
- Maintain accurate and complete intake notes that attorneys can act on without additional client follow-up
- Achieve strong conversion from qualified leads to signed clients
- Maintain compliance by avoiding legal advice and following consent and privacy requirements
- Provide a positive client experience by ensuring callers feel heard and understand the next steps

About the Client Our client is an innovative legal services company transforming consumer access to legal representation through AI-powered technology and intelligent case evaluation. By combining advanced data analysis, legal operations expertise, and human-centered support, the company helps identify qualified claims and connect individuals with appropriate legal resources.

With a focus on improving efficiency, accessibility, and client outcomes, our client is redefining how legal services are delivered in a rapidly evolving consumer market.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform general outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 12,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.

Apply today and let your talent take the lead . The future of work needs people like you.

#EmaptaEra

📌 Legal Intake Specialist - Personal Injury (Bogotá)
🏢 Emapta Global
📍 Bogotá