SAP Support Consultant – Advanced English – Remote (Europe & LATAM)
Location : Europe & LATAM
Work Model : Remote
Contract Type : Freelance
Allocation : Full Time
Language : Advanced English (C1 required)
Role Overview
We are looking for SAP Support Consultants to join an ongoing SAP application support service within a large healthcare environment.
This role is focused on first-level SAP support, providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.
The idóneo candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.
Responsibilities
- Provide first-level support for SAP ECC/R3 environments.
- Manage incoming tickets, incidents, and user requests.
- Process and resolve standard support cases independently.




- Perform incident triage and upscale complex issues to second and third-level support teams.
- Manage user administration activities, including password resets, account unlocks, user creation, and role assignments.
- Support authorization-related activities using existing roles and profiles.
- Monitor interfaces, IDocs, batch input processes, and operational alerts.
- Support recurring SAP FI period opening, closing, and locking activities.
- Participate in internal and customer meetings.
- Maintain accurate documentation of activities, incidents, and resolutions.
- Ensure effective communication with users and stakeholders while maintaining high service levels.

Requirements
- 1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.
- Experience working in SAP support, helpdesk, service desk, or application support environments.
- Experience with SAP user administration using SU01.
- Basic understanding of role and authorization management using PFCG.
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📌 SAP Support Consultant – Advanced English – Remote (Colombia)
🏢 Sapindex
📍 Colombia