Sales Conversion Coach

Medellín, Colombia

On-site - Full Time

VIP Medical Group is a leading vein and pain clinic committed to providing exceptional, patient-centered care. Our expert team uses cutting-edge technology and innovative treatments to improve the health and well-being of our patients. As we continue to grow, we are seeking a talented Full Stack Developer to join our team and help us build and maintain efficient, secure, and user-friendly digital solutions to support our patients and staff.

Position Summary:

The Patient Conversion Sales Coach is responsible for improving revenue-producing phone performance across Patient Access, Patient Success, and Appointment Services. This role coaches agents and front-line leaders to convert inquiries into scheduled evaluations, improve patient show readiness, and strengthen the phone behaviors that support conversion from evaluation to procedure. This is a hands-on operational coaching role, not a desk-only training position. The coach is expected to spend meaningful time in live call listening, side-by-side coaching, role play, floor support, and leader partnership to improve close rates, objection handling, urgency creation, patient confidence, and consistency in the patient journey.

What You'll Do:

Sales Conversion Coaching

- Coach agents to convert patient interest into booked evaluations through effective discovery, objection handling, and confident appointment setting.

- Train consultative sales skills balancing empathy, trust, urgency, and closing discipline in a healthcare context.

- Strengthen handling of key objections (price, insurance, hesitation, scheduling, fear, no-shows).

- Use live and recorded calls to reinforce best practices across the full call flow.

Cross-Functional Support

- Support Patient Access, Patient Success, and Appointment Services teams across the conversion funnel.

- Tailor coaching to each team’s role in driving evaluations, follow-ups, and treatment progression.





Training & Skill Development

- Deliver onboarding, refresher training, role plays, and targeted coaching based on performance gaps.

- Develop tools (frameworks, talk tracks, objection guides) to improve consistency and close rates.

- Partner with leaders to reinforce behaviors and support high-potential and underperforming agents.

Call Quality & Performance Improvement

- Analyze calls and data to identify coaching opportunities and conversion gaps.

- Use QA, conversion metrics, and trends to prioritize impact areas.

- Recommend improvements to scripts, workflows, and quality standards.

Floor Support & Leadership Partnership

- Provide real-time coaching through call listening, feedback, and team huddles.

- Support leaders in reinforcing accountability and sales behaviors.

- Track coaching activity and act as a trusted resource to improve performance while maintaining compliance and patient trust.

What You'll Bring To The Team:

- 3+ years in sales coaching, call center training, or conversion performance improvement (inbound/outbound)

- Proven impact on metrics such as booking rate, close rate, show rate, or revenue conversion

- Strong expertise in objection handling, consultative selling, call control, and coaching methodologies

- Experience analyzing calls, identifying performance gaps, and building actionable coaching plans

- Strong communication and facilitation skills; able to coach both agents and team leaders

- Experience in healthcare, patient access, or service-based treatment conversion (preferred)





- Experience supporting U.S.-based operations or patient environments (preferred)

- Familiarity with QA scorecards, call monitoring tools, LMS, and contact center reporting (preferred)

- Bilingual English/Spanish (Colombia) or strong English with BPO experience and U.S. Eastern Time availability (Philippines) preferred

- Strong knowledge of phone sales strategy and conversion optimization

- Skilled in consultative communication, trust-building, and closing techniques

- Ability to coach through role play, live feedback, and behavioral reinforcement

- Experience evaluating call quality tied to business outcomes

- Strong data analysis skills, including funnel insights and action planning

- Ability to collaborate cross-functionally and maintain strong floor presence

- Track record of improving booking conversion, save rate, and appointment show rates

- Ability to reduce cancellations and no-shows through coaching and process improvement

- Proven impact on strengthening agent close behaviors and overall call quality

- Experience driving team performance across multiple functions (Patient Access, Success, Scheduling)

- Ability to ensure training adoption and deliver measurable behavior change

We Offer You:

- Impactful Work: You'll play a crucial role in educating clients about their Insurance options and making a positive impact on their lives.

- Professional Growth and Learning: We're committed to your improvement and development. Join a team that values your potential and invests in your success.

- Supportive Environment: Work in a collaborative, supportive and comfortable environment where your ideas are valued, and your contributions are recognized.

- Adaptable Working Hours: Enjoy a comfortable 8-hour work shift from Monday to Friday for you to enjoy your weekends to the fullest!

- Competitive Compensation: Enjoy a competitive salary starting at $4.5M with benefits that reward your hard work and dedication.

📌 Sales Coach (Medellín)
🏢 Empresa reconocida
📍 Medellín