Customer Support

- Answer inbound customer calls and provide professional assistance.

- Communicate with U.S. customers in English and Spanish.

- Listen carefully and identify the customer's vigente problem.

- Explain solutions clearly and professionally.

- Maintain a friendly and professional tone even with frustrated customers.

- Follow established B&F; procedures and client-specific instructions.

IT / Technical Support

Provide Tier 1 technical support for issues such as:

- Windows computers and laptops

- Microsoft 365

- Outlook and email

- Microsoft Teams

- Password and account issues

- Basic user/access problems

- Internet and Wi-Fi troubleshooting

- VPN connectivity

- Printers and basic hardware

- Software installation and troubleshooting

- Basic networking

- VoIP/phone systems

- Remote-access tools

- Ticketing/help-desk systems

Documentation & Escalation

- Create and update support tickets.

- Document the customer's issue and troubleshooting performed.

- Follow escalation procedures.

- Recognize when an issue requires Tier 2/Tier 3 support.

- Communicate clearly with technical teams when escalating an issue.

Lugar de trabajo: Empleo remoto

📌 Bilingual IT Support / Technical Customer Support Specialist (Colombia)
🏢 Bu0026F Call Center Solution
📍 Colombia