Bilingual Call Center Agent

We are looking for a Bilingual Call Center Agent (English/Spanish) to support a growing group of preschools by providing excellent customer service to current and prospective families.

This position will serve as one of the first points of contact for parents interested in our schools. The idóneo candidate is friendly, organized, proactive, and comfortable communicating with families over the phone, text messages, and email.

Key Responsibilities

- Answer inbound calls from current and prospective parents across multiple preschool locations.
- Provide accurate information about our schools, programs, enrollment process, schedules, and general services.
- Contact prospective families who have expressed interest in our preschools.
- Follow up with leads by phone, SMS, and email to maintain communication throughout the enrollment process.
- Schedule school tours and appointments with the appropriate preschool location.
- Maintain organized records of parent inquiries, follow-ups, appointments, and lead status.
- Update lead information and communication history in the company's CRM or tracking system.
- Follow up with families who have not responded to previous communications.
- Help guide interested families from their initial inquiry through the enrollment process.
- Coordinate with preschool directors and administrative teams regarding prospective families and scheduled visits.
- Ensure every parent interaction is handled professionally, warmly, and efficiently.




- Assist with other customer service and administrative tasks related to enrollment and parent communication as needed.

Requirements
- Fluent English and Spanish – required.
- Excellent spoken and written communication skills.
- Strong phone etiquette and customer service skills.
- Comfortable making and receiving a high volume of calls.
- Ability to follow up consistently with multiple prospective families.
- Strong organization and attention to detail.
- Ability to manage multiple preschool locations and prioritize inquiries effectively.
- Comfortable using CRM systems, spreadsheets, email, and other communication platforms.
- Previous experience in a call center, customer service, sales, lead follow-up, admissions, or appointment setting is preferred.
- Experience working with schools, childcare centers, or educational organizations is a plus.

Compensation$1,200 USD per month About the RoleThis is more than a traditional customer service position. The Bilingual Call Center Agent plays an important role in helping families discover our preschools, answering their questions, maintaining consistent communication, and ensuring prospective parents receive the support they need throughout the enrollment process.

We are looking for someone who is comfortable building relationships with parents, following up consistently, and helping turn inquiries into scheduled tours and enrolled families.

📌 Bilingual Call Center Agent (Colombia)
🏢 Max Academy Group
📍 Colombia