About the job AX-20 Voice Engineer

Job Summary

Oceans Code Experts is looking for a talented AX-20 Voice Engineer to join our team. This role involves supporting voice platform migrations or decommissions, administering Cisco Unified Communications Manager (CUCM), and working with voice protocols and technologies.

Job Responsibilities

- Administer Cisco Unified Communications Manager (CUCM) and execute voice MACDs.

- Troubleshoot voice quality issues in a multi-site environment.

- Work with ITIL incident and change management processes.

- Collaborate with telecom carriers on trunks, circuits, and number porting.

- Support voice platform migrations or decommissions.

- Ensure smooth operation of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.

- Communicate effectively with cross-functional teams and clients.

- Maintain strong documentation practices for configurations and troubleshooting procedures.

Job Requirements

- Bachelor's degree in Information Technology, Telecommunications, or related field, or equivalent professional experience.

- 3+ years of hands-on voice/UC engineering experience,



including administration of Cisco Unified Communications Manager (CUCM).

- Working knowledge of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.

- Experience executing voice MACDs and troubleshooting voice quality issues in a multi-site environment.

- Experience working with telecom carriers on trunks, circuits, and number porting.

- Familiarity with ITIL incident and change management processes.

- Strong verbal and written communication skills in English.

Nice to Have

- Experience supporting voice platform migrations or decommissions (CUCM to cloud calling, Teams Phone, or similar).

- Cisco Collaboration certification (CCNA/CCNP Collaboration) or equivalent.

- Experience with Microsoft Teams Phone / Direct Routing.

- Experience in a managed services environment supporting enterprise clients.

- Bilingual English/Spanish or English/Portuguese a plus, given the engagement's multi-country footprint.

Position Type and Expected Hours of Work

- Full-time consulting position.

- Up to 40 hours per week.

- Versátil core hours.

- Fully remote.

📌 Voice Engineer (Colombia)
🏢 Oceans Code Experts
📍 Colombia