Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.Key ResponsibilitiesLead technical teams responsible for ServiceNow implementations and support servicesProvide technical guidance, mentoring, and governance throughout project lifecyclesDesign, develop, and implement end-to-end ServiceNow solutions across enterprise environmentsCollaborate with clients to define business requirements and solution architectureConfigure and customize the full ServiceNow ITSM suite, including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and Asset Management modulesImplement and support ITOM capabilities with emphasis on ObservabilityDevelop and manage integrations with external systems using REST, SOAP, APIs, and MID ServersDesign and enhance ServiceNow portals and digital experiencesSupport CMDB governance, architecture, and continuous improvement initiativesDevelop workflows, automations, and process orchestration using Flow Designer and platform capabilitiesParticipate in presales activities, solution definition, effort estimation,



and proposal supportSupport Agile delivery methodologies and continuous improvement initiativesRequired Qualifications5–7+ years of overall IT experience5+ years of strong ServiceNow consulting and technical implementation experienceProven experience leading technical implementation and support teamsCSA (Certified System Administrator) – MandatoryStrong experience in: ServiceNow platform development and scriptingITSM implementation, configuration, and customization across all core modulesITOM implementation and supportServiceNow Observability Integrations (REST, SOAP, APIs, MID Server)Portal/UI developmentCMDB architecture, governance, and administrationWorkflow and automation designPreferred CertificationsITIL Foundation Certification (highly desirable)Certified Application Developer (CAD)CIS-ITSMCIS-DiscoveryCIS-Service MappingCIS-Event ManagementCIS-Data FoundationsCSM or other ServiceNow professional certificationsPreferred SkillsTechnical leadership and team management capabilitiesStrong consulting mindset and customer-facing experienceSolution architecture and enterprise design experienceExposure to Now Assist and Agentic AI capabilitiesExperience working in large-scale digital transformation programsExcellent problem-solving and stakeholder management skillsExperience working in multicultural and distributed LATAM environmentsAdditional RequirementsMust be based in Chile or Colombia, or willing to relocateExperience working in multinational delivery organizationsAdvanced Spanish requiredEnglish proficiency strongly preferredJoining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to general enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.Com.#J-18808-Ljbffr

📌 Senior Servicenow Technical Consultant / Tech Lead (Cundinamarca)
🏢 COES Enterprise Services Colombia
📍 Cundinamarca