Role: SRE/ Production Support AnalystLocation: Remote ColombiaDuration: 12+ MonthsPosition SummaryWe are seeking a Production Support Analyst with 3-5 years of experience supporting business-critical applications in a production environment. The idóneo candidate will be responsible for monitoring, troubleshooting, and resolving production issues while ensuring application stability and availability. This role requires strong problem-solving skills, hands-on AWS exposure, SQL expertise, and the ability to collaborate with multiple cross-functional teams.The candidate will work closely with the Reliability Services team supporting applications used by restaurant and franchise users across the business.Required Skills & ExperienceExperience3-5 years of experience in Production Support, Application Support, or Application Operations.Experience supporting business-critical production applications.Strong troubleshooting, debugging,



and incident management experience.AWS (Required)Hands-on experience working with:AWS LambdaAmazon CloudWatchAmazon RDSAmazon DynamoDBSQL (Required)Strong SQL querying skills.Data validation and analysis.Database investigation and troubleshooting.Experience performing basic data fixes and data corrections.Support ToolsServiceNowJiraTechnical SkillsAbility to analyze logs and troubleshoot issues independently.Experience working with application support processes.Understanding of production incident lifecycle and escalation managementPreferred QualificationsExperience with Python, JavaScript, C#, or other programming languages.Basic scripting and automation knowledge.Ability to read and understand existing application code and scripts.Experience working in Retail, E-commerce, Food Services, or similar industries.Exposure to Site Reliability Engineering (SRE) or Cloud Operations environments.#J-18808-Ljbffr

📌 Remote Sre & Production Support Engineer (Cundinamarca)
🏢 Lancesoft
📍 Cundinamarca