About Task Us: Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, Fin Tech, and Health Tech. The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At Task Us, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within Task Us. Join our team today and experience firsthand our dedication to supporting People First.





What does an Operations Manager really do?

Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at Task Us we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in Task Us it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.

Responsibilities

- Responsible for managing the day-to-day business operations managing a team of up to 150 FTE; reporting into the Sr. Operations Manager.
- Responsible for managing Task Us client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, and you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually).




- You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.
- You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate).

What we're looking for

- B2 English Level or Higher.
- Two plus years of managing supervisors in the call center environment; BPO experience is a plus
- One plus year of client management experience (nice to have)
- Bachelor degree in business administration or management
- Excellent communication and presentation skills

Job Expectations

We ask that Operations Managers have an open and versátil schedule - the hours of operations depend on the clients' needs

Do you have what it takes to become an Operations Manager?

About Task Us

Task Us (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, Fin Tech and Health Tech. As of June 30, 2021, Task Us had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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📌 Operations Manager (Colombia)
🏢 Taskus Colombia
📍 Colombia