Task Us Colombia SAS is seeking a bilingual Quality Analyst to join our Colombia team. The role requires at least 1 year of QA experience, strong English/Spanish abilities, and solid Excel/Google Sheets skills. You will audit calls, coach agents, and report performance across daily/weekly cycles.
You will partner with team leads to drive metric improvements, participate in training needs, and identify quality issues for proactive resolution. A bias for continuous improvement is essential.