Company Description:
A Little About Us
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise. We work with iconic brands worldwide, bringing market-leading technology and business process excellence.
With over 200 unique inventions under several patents in AI and other critical technologies, we drive digital transformation and pioneer new solutions, all through a seamless "as a service" model.
We bring together human expertise and artificial intelligence to unlock new possibilities and transformative outcomes.
Job Description:
We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers.
- Support customers via phone, chat, or email, meeting performance goals
- Own customer issues through to resolution,



escalating when needed
- Document interactions accurately and keep customer information updated
- Handle sensitive information with confidentiality and care

Qualifications:
Required:
- B2+ English communication skills (minimum)
- High school diploma or equivalent
- Ability to multitask and navigate multiple systems efficiently
- Customer-focused mindset with strong problem-solving abilities
- Attention to detail and accuracy in data handling
- Basic computer skills (CRM tools, email, spreadsheets)

Additional Information:
All your information will be kept confidential according to EEO guidelines.

📌 Barranquilla | Customer Service Specialist I WI
🏢 Sutherland Global
📍 Barranquilla