Bogota - Colombia
(Afirmativa para Personas con Discapacidad)CX Vendor Management Analyst
Customer Experience Regular
About the team/role
About the Role We are looking for a Vendor Strategy Analyst to oversee the governance of tools, vendor processes, and financial controls. This role demands a high level of autonomy, critical thinking, and a sharp analytical mindset to manage complex payments, validate billing, and ensure flawless invoice approval workflows. You will go beyond operational support, acting as a key driver for process improvement, cost reduction, and strategic platform management alongside cross-functional teams.
In this role, you'll be...
Key Responsibilities
1. Strategic Partner Management & QBRs
- BPO Evaluation: Oversee the end-to-end performance evaluation workflow for strategic CX partners, ensuring strict adherence to assessment timelines and delivering highly accurate data and final evaluation reports.
- Quarterly Business Reviews (QBRs): Lead the planning and organization of strategic QBRs with key vendors. Manage meeting agendas,
prepare presentation materials, validate data accuracy, and ensure all logistical aspects are flawlessly executed on time to drive impactful business discussions.
2. Complex Payments & Financial Governance (Close the Loop)
- Own the end-to-end invoice approval workflow, ensuring adherence to the process timeline, strict compliance and proactive alignment with stakeholders to avoid bottlenecks.
- Perform deep-dive validations of vendor billing and complex invoices, applying a strong critical sense to identify discrepancies, incorrect charges, or inefficiencies before processing.
- Track and manage Purchase Order (PO) creation anticipating payment needs.
- Maintain rigorous organization and tracking to guarantee 100% of valid invoices are processed and paid within their due dates, actively preventing delays or service interruptions.