British Council is seeking a Systems Lead (CRM) to drive configuration, optimisation, and adoption of our CRM platform. You will act as CRM SME, ensuring data integrity, efficient workflows, and AI-enabled capabilities across Customer Sales and Service.
The role requires collaboration with Operations, Data & Analytics, Governance & Compliance, and Digital/IT teams. Hybrid working arrangement, with a focus on continuous improvement, automation, and scalable CRM solutions aligned to governance
📌 CRM Systems Lead: Automation (La Albania)
🏢 British Council
📍 La Albania
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