.Monks Technology Services, part of Media.Monks and S4 Capital, is a integral consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.
As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities.
Fixed-term contract
About the Role
Monks is seeking a Hypercare Support Lead to own business and process support for SuiteProjects Pro (SPP) during the critical hypercare period following the NAMER go-live in January 2027. Acting as the main point of contact for users across the pilot entities, you will triage and resolve post-go-live issues, manage the day-to-day interface with our implementation partner (RSM), and ensure SPP data—including time, billing, revenue recognition, and project financials is clean and flowing correctly to support the first month-end close in early February 2027.
Key Responsibilities




- User Support & Issue Triage: Act as the primary point of contact for SPP users across pilot entities during hypercare. Log, prioritize, and manage post-go-live issues in Jira, distinguishing between user/process questions, data issues, and configuration defects. Resolve business/process items internally and escrow genuine defects to RSM within their six-week support window.
- Governance & Reporting: Run the daily hypercare stand-up, maintain a live issue log and burn-down chart, and regularly report status to the Programme Manager and SteerCo.
- Month-End Close Execution: Support the SPP side of the first month-end close, ensuring accurate time entry and approvals, billing and proforma invoicing, revenue recognition, and seamless flow of project financials into NetSuite.
- End-to-End Process Oversight: Monitor and support key SPP process areas, including project lifecycle and activation, resou

📌 SPP Consultant (Colombia)
🏢 Monks
📍 Colombia