Duties and ResponsibilitiesTeam Leadership and DevelopmentSupervise and guide Sales Paralegals and Assistants, reinforcing clear performance expectations, daily priorities, and established processes.Conduct regular one-on-one meetings, coaching sessions, and performance evaluations based on performance data, call observations, quality results, and individual skill gaps.Adapt coaching to different learning styles, experience levels, and performance needs while maintaining consistent standards.Reinforce approved trauma-informed communication practices, including empathy, active listening, appropriate tone, and respectful communication with clients experiencing fear, uncertainty, or emotional distress.Deliver approved training and follow up on assigned development plans, assessing progress through demonstrated skill development and measurable performance improvement.Recognize achievements and promptly address performance or behavioral concerns within the role’s authority, balancing empathy, accountability,



and professional boundaries.Sales Performance and ExecutionExecute established sales strategies and guide the team toward assigned conversion, contract revenue, deposit revenue, and case-opening goals.Monitor daily and weekly results, identify trends and root causes of performance gaps, and translate findings into timely coaching and operational follow-up.Oversee pipeline and follow-up execution, including outstanding promises to pay and pending case openings, ensuring assigned actions are completed within established timelines.Hold team members accountable for targets, process adherence, and commitments through consistent follow-up and documented action plans.Apply practical, creative solutions within approved guidelines and recommend broader improvements to the Sales Manager when recurring barriers require additional support.Team Engagement and CultureMaintain a collaborative, respectful, and productive environment that encourages open communication, healthy compet

📌 Sales Paralegal Team Lead (Bogotá)
🏢 Alonso & Alonso Attorneys at Law
📍 Bogotá