About Wingz, Inc.
Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). Our network of compassionate, credentialed drivers helps vulnerable populations gain access to the care they need.
About the role
- Market Operations keeps our markets running: enough verified drivers on the road, every trip assigned before the day begins, and every trip completed on time. You'll own a piece of that and be measured on it. This is a decision-making role, not a scripted one - you'll make calls, act, and explain your reasoning afterward.
What you’ll do
If assigned to Driver Onboarding & Activation
- Make fast first contact with new driver applicants and guide them through the application
- Run onboarding interviews, group and 1:1, and decide who advances
- Review driver documents for accuracy and compliance, and coach applicants through corrections
- Coordinate background checks and screenings, and follow up until cleared
- Run activation calls so new drivers are confident on the app before their first trip
- Keep the roster current: expiration outreach,
reactivation checks, and removing inactive drivers
If assigned to Dispatch & Scheduling
- Build driver schedules and assign trips against them
- Sweep the current week for schedule gaps and fill them before trips go uncovered
- Work inside our AI-assisted dispatching tools, producing and acting on the daily output
- Flag where the tooling gets it wrong so it improves
- Notify drivers of schedule changes
If assigned to OTP Specialist
- Monitor on-time performance live and intervene before a trip goes late, not after
- Own urgent trip reassignments end to end: the decision, driver contact, and resolution
- Keep clients informed before they have to ask
- Step in when leads are tied up so nothing waits in a queue
If assigned to Routing Specialist
- Build and adjust routes for efficiency and reliability
- Make sure drivers activate GPS well ahead of pickup
- Chase and coach drivers who don't, before i