The British Council is seeking a Channel Experience Lead to shape and optimise customer interactions across web, chat, email and voice within our General Customer Sales and Service teams. You will drive end-to-end journey improvements that reduce effort and improve satisfaction.
Working with Digital, Operations and Product teams, you will map journeys, analyse data, and implement channel design standards. This role blends UX thinking with operational excellence in a hybrid setup.
📌 Hybrid Channel Experience Lead (La Albania)
🏢 British Council
📍 La Albania
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