IntouchCX in Bogotá is seeking a Real Time Analyst to monitor performance, adjust staffing, and forecast volumes to keep client SLAs met. You will analyze data, communicate insights to managers and team members, and help optimize real-time operations.
The adecuado candidate has a high school diploma, strong Excel/Word skills, good communication, and the ability to learn new software. You must be accurate, analytical, and capable of multitasking in a dynamic contact center environment.