About this position
About Broadvoice
At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.
Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands‑on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.
Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.
POSITION SUMMARY
As a Customer Operations Coordinator, you will be crucial in making sure every new Broadvoice customer order is complete, accurate, and ready before installation begins.



You'll be the quality checkpoint between Sales and Service Delivery: verifying paperwork against the signed quote, running business credit, confirming phone numbers can be ported, and building the customer account so the Service Coordinator can start clean.
You’ll also turn move, add, and change (MAC) requests into new orders, keep delayed orders and post-install follow-ups moving, and maintain the Service Delivery team’s metrics reporting. You’ll work closely with Sales, Service Coordinators, and customers, all in English.
KEY RESPONSIBILITIES
- Review every new order in Salesforce before hand-off: opportunity and account fields, seats/trunks, and MRC and NRC against the signed quote.
- Confirm all documentation is signed and attached (quote, Business Order Form, LOA/COB when porting), and review order and Sales Engineer notes.
- Return incomplete or mismatched orders to Sales (RTS) with a clear note on what is

📌 Customer Operations Coordinator (Colombia)
🏢 Broadvoice
📍 Colombia