ALOHAS is more than a fashion brand : it's a responsible shopping experience and a chance to participate in the fight against overproduction in fashion.
Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, where innovation, collaboration, and high energy drive our success. It's demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.
In a nutshell, we love what we do and it shows
THE ROLE
We are looking for a Customer Service Representative based in LATAM to join ALOHAS in a 100% remote capacity. In this role, you will be the voice of our brand, delivering an exceptional experience across multiple touchpoints. Your goal is simple but vital: enhance customer satisfaction, build long-term engagement, and drive growth through world-class service.
YOUR CHALLENGE
- Exemplary Support: Maintain a positive, empathetic, and professional tone in every interaction.
- Agile Response:



Address customer inquiries with speed and precision, ensuring no one is left waiting.
- Omnichannel Mastery: Engage with our community across various platforms, including social media, for a seamless brand experience.
- Strategic Problem Solving: Resolve complaints with a solution-oriented mindset, turning challenges into opportunities for loyalty.
- Product Ambassadorship: Become a product expert to provide confident, insightful advice to our customers.
- Operational Excellence: Manage orders, forms, and requests with high accuracy and attention to detail.
- Data Integrity: Maintain meticulous records of customer interactions and feedback to help us improve.
- Cross-functional Collaboration: Partner with the wider team to ensure operational fluidity and a unified brand voice.
- Process Innovation: Proactively identify and suggest improvements to our customer service workflows.

YOU WILL ROCK IN THIS ROLE IF YO

📌 Customer Service Representative (Colombia)
🏢 ALOHAS
📍 Colombia