IntouchCX is seeking a Training professional for Trust & Safety to lead end-to-end learning, onboarding, policy deployment, and nesting floor supervision. You will drive upskilling to ensure new hires reach production readiness with high baseline accuracy.
You will translate platform safety guidelines into clear modules, SOPs, and quizzes, while partnering with QA and Operations to close knowledge gaps and refresh training as needed. Fluency in Spanish and English is required.