Purpose
Contributes to the overall success of ScotiaTech GTA team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Delivering effective and efficient technical support to a portfolio of Salesforce.com instances
- Partner with Architecture on understanding the design and integration
- Handling user requests and issues on daily basis, provide support, suggest workarounds to end users to carry out their business workflows.
- Able to articulate user needs and a good understanding of applicable business systems and industry requirements.
- Participating in walkthroughs/demos of applications during various stages of the project or application lifecycle




- Providing solutions and suggestions to the business from a holistic point of view and assist in the defining of detailed requirements.
- Effectively research and analyze business requirements and translate them into quality systems requirement specifications (External Design Documents)
- Actively participating in the systems implementation process and have a thorough understanding of the change management process.
- Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
- Review JIRA ticketing intake system and update email notifications (for updates and new tickets) and make sure that new tickets get assigned to a resource and existing ones are actioned on.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Gl

📌 Technical Business Specialist (Bogotá)
🏢 Scotiabank
📍 Bogotá