Explore meaningful roles that let you make an impact in healthcare while growing your career with purpose, innovation, and general opportunities.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
The incumbent of this role is expected to Provide courteous and prompt resolution to provider/member inquiries by conducting thorough investigations and fully educating provider/member with the goal of resolution on initial contact. In addition to researching and investigating service failures and report to leadership; identify root cause and recommend resolutions for service recovery and retention.
Job title:
Brand Advocate
Job Description:
- Respond to inquiries by telephone, web chat or email; research and answer inquiries, complaints and appeals by following all department standards, policies and procedures.
- Creates an exceptional experience for the provider/member by using professional customer service techniques, personalizing and focusing on adding value to the call
- Retains existing member through the use of proactive customer service/consulting techniques and enabling members to perceive value in the service
- Resolves member’s que