OBJECTIVEThe role of the Operations Support Specialist is to perform operational tasks for the Cadex Operations team which include but may not be limited to 1st and 3rd Party business lines. This role will include but is not limited to investigating and processing payments, managing manual claims, and addressing support tickets and requests from clients and collectors.PRIMARY JOB DUTIESMonitor Zendesk tickets to ensure timely, organized, and consistent responses to clients and collectors; manage all inbound communications, including escalations to clients for documentation, payment verification, and other requestsEscalate requests to clients for documentation or confirmation of action to ensure all necessary information is obtained for thorough debtor account review and prompt collector responseAssist the collections team by promptly providing relevant client-supplied information and maintaining accurate system records within the specified timeframeReview and apply account payments to the appropriate accounts in accordance with payment remittances and review account/payment history to avoid duplicate postings or misapplications; perform payment file validation to ensure accurate formatting, complete field requirements, and proper payment processingProcess manual claims received from clients to ensure accurate entry and inclusion of all required documentation, enabling prompt resolutionSECONDARY JOB DUTIESProcess credit card payments for specified clients utilizing client systemsAudit claim submissions to confirm proper data entry, file creation, and alignment with processing requirementsSupport clients using client specific systems as applicable for data feed download, document retrieval and payment verification and postingPublish and update operating procedures and training materials to ensure consistency, accuracy, and complianceContinuously seeking opportunities for process improvement and propose ideasFoster effective communication and collaboration between coun

📌 Operations Support Specialist II (Antioquia)
🏢 Paycom - ATS
📍 Antioquia