Monks is seeking a Hypercare Support Lead to own post-go-live support for SuiteProjects Pro (SPP) during the critical hypercare period following the NAMER go-live in January 2027. You will triage and resolve post-go-live issues, manage the interface with our implementation partner, and ensure SPP data flows correctly to support the first month-end close in February 2027.
You will act as the primary contact for pilot users, run daily governance, and collaborate with RSM to escrow defects.
📌 SPP Hypercare Lead (Colombia)
🏢 Monks
📍 Colombia
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