At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.
Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands‑on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.
Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.
POSITION SUMMARY
Broadvoice is seeking a Technical Support Specialist with VoIP knowledge and SIP trunking troubleshooting experience to join our growing team. In this technical, customer‑facing role,



you’ll work directly with business clients via phone, chat, and email to resolve complex issues—particularly those related to call flow, SIP signaling, and voice service performance. If you’re passionate about problem‑solving and want to make a meaningful impact in a fast‑paced, customer‑focused environment, we want to hear from you.
KEY RESPONSIBILITIES
- Serve as a Broadvoice brand ambassador by embodying our core values and delivering exceptional customer support
- Research, diagnose, and resolve technical issues—particularly those involving SIP signaling, RTP, and call logs in VoIP/SIP trunking environments
- Troubleshoot call failures using logs and diagnostic tools; identify root causes for quality or connectivity issues in SIP environments
- Accurately document and track issues using our internal ticketing system
- Identify and elevate bugs or defects; document feature requests to help improve our product ecosystem
- Create and

📌 Technical Support Specialist (Colombia)
🏢 Rippling
📍 Colombia