Job Description
(Full-time Remote Contractor, Integral)
About Rove Travel and Andora
Rove Travel is a venture-backed luxury furnished rental brand operating in top destinations across New York City, the Hamptons, South Florida, and Aspen. Andora is our software platform for short-term rental hosts, designed to help them run better operations, streamline their workflows, and grow revenue.
As Andora scales, we are building a host support function that combines responsive service, practical hospitality expertise, and deep product knowledge. This role will be the frontline resource for hosts using the platform and an important voice in shaping how the product evolves.
Role
Andora Host Support Specialist (Full-Time, Remote — Global)
Working hours / coverage
- USA ET business hours (8am–5pm)
- Expected to include regular weekend coverage with consecutive off-days during the week

What you’ll do
Become the Andora product guru
- Develop expert-level knowledge of Andora’s features, workflows, settings, integrations, limitations, and best practices.




- Serve as the go-to subject matter expert for host questions and internal teams seeking guidance on how the platform works.
- Stay current on product releases and proactively translate new functionality into clear, practical guidance for hosts.
- Continuously test and explore the software from a host’s perspective to identify friction, gaps, and opportunities.

Deliver responsive host support
- Own incoming Andora host support questions across designated channels, with a focus on timely, accurate, and friendly resolutions.
- Answer feature and workflow questions, troubleshoot issues, and guide hosts through the best way to use the platform.
- Reproduce and document suspected bugs, gather the necessary details, and escalat(e) technical issues to the appropriate team.
- Maintain clear support records, follow through on open items, and keep hosts informed until resolution.
- Build and maintain reusable responses, help content, and int

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