About the Job
The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.
As IT Generalist, You Will…
- Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
- Ensure workstations are functional (computer hardware peripherals/components)
- Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
- Verify application results, conduct system audits
- Be accountable for tracking and organization of physical hardware and other IT assets
- Develop and manage organizational and IT standards
- Maintain cleanliness and organization of the IT department and stations
- Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
- Provide generalized IT support as required
- Interpret service delivery key metrics to problem solve
- Complete projects by coordinating resources and timetables with others




- Verify application results by conducting system audits of technologies implemented
- Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
- Maintain quality service by establishing and enforcing organization standards
- Provide support for the entire IT department and company as needed

As IT Generalist, You Have…
- A high school diploma or equivalent required
- Post-secondary or completion of post-secondary schooling preferred
- Previous experience with ChromeOS devices is preferred
- Adaptability to learn a variety of software programs
- The ability to multitask and self-manage your work day is crucial
- Ability to work in a fast paced and time sensitive environment
- Excellent time and project management skills
- Strong customer relations & presentation skills
- Excellent communication and presentation skills, with a stro

📌 IT Generalist (Bogotá)
🏢 IntouchCX
📍 Bogotá