ZEISS is technology and innovation. Founded in Germany, in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible.With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.We’re looking for a Technical Operations & Order Management Specialist to join us in Bogotá, Colombia (Fontibón – On-site)Your RoleProvide operational and technical support to the platform by ensuring accurate order processing, monitoring operational workflows, managing system incidents,



and maintaining platform stability.The role of Technical Operations & Order Management Specialist will involve:• Support Rx Verification workflows• Monitor operational order flow• Manage special orders• Coordinate IT tickets• Track SLA compliance• Monitor operational backlog• Support workflow continuity• Coordinate with technical and operational teams• Drive continuous operational improvementsYour Experience:• 1–2 years in Technical Operations, Order Management, Functional Support, IT Coordination, or Operational Support environments• Degree or advanced studies in Industrial Engineering, Systems Engineering, Biomedical Engineering, Business Administration, Information Technology, or related disciplines• Advanced Excel and experience with Order Management Systems• Familiarity with Workflow Platforms and IT Ticketing Systems• Experience with SLA Monitoring and KPI Analysis• Process Improvement mindsetIt would be desirable if you had:• English proficiency (B1/B2 preferred)• Strong analytical thinking and problem-solving skills• Ability to coordinate across multiple stakeholders and maintain operational continuityYour Benefits If you join ZEISS, yo

📌 Technical Operations (Bogotá)
🏢 ZEISS Group
📍 Bogotá