Amazon Operation Services Colombia S.A.S. is seeking a Manager-Workflow for Customer Experience Metrics to own end-to-end workflow execution across multiple CS sites and geographies.
You will bridge tactical staffing with network-level strategy, guiding a team of analysts in shift planning, adherence, headcount alignment, and process improvements. You will partner with CS Operations, Capacity Planning and Finance to drive capacity plans, monitor KPIs, and push AI-driven automation across the NSP