NetSoft is a US-based SaaS company that builds IntelliPath Pro (IPPro), a Laboratory Information System (LIS) used by anatomic and dermatopathology labs across the United States. Our software manages the full lab workflow — from specimen accessioning through diagnosis, reporting, and distribution back to referring physicians.
We are 25 years old, Atlanta-based, and in an active growth phase expanding our customer base, launching new product modules, and building the operational infrastructure to scale.
The Role
We are hiring an Operations & Customer Care Coordinator - a hybrid role that pairs front-line customer care with hands-on support for our leadership team and business operations. Roughly 60% of your time will be spent as a first point of contact for our customers: answering support calls, triaging tickets, and resolving basic issues. The other 40% supports leadership across calendars, contracts, accounts receivable, and HR administration.
This role is adecuado for someone who is highly sociable, enjoys talking with customers on the phone,
and can move quickly between priorities throughout the day without letting anything slip.
Customer Care (~60%)
• Handle incoming customer calls daily regarding customer care questions and basic tickets
• Triage new tickets - assess priority and route to the right team member
• Manage ClickUp ticket fields and perform data entry and cleanup so ticket data stays accurate and current
• Resolve basic customer care issues (Complexity 1 and select Complexity 3) through first-level troubleshooting
• Keep customers informed on ticket status from intake through resolution
Operations & Administration (~40%)
• Support calendar management and meeting scheduling across time zones
• Coordinate items with customers and vendors
• Support drafting and redlining of contracts
• Conduct accounts receivable follow-ups with customers by email and phone
• Support HR activities: contractor and employee forms, SharePoint