Descripción de puesto

Job Title: Proof of Insurance Supervisor

Location: Bogota, Colombia

Shift: 10:00 AM to 7:00 PM or 11:00 AM to 8:00 PM

During the first 3 months, the expectation will be in office 5 days a week. Post the 3 month period, the role will be Hybrid, 3 days in office. (Local office anchor days)

About the Role:

As the Proof of Insurance Supervisor, you will play a pivotal leadership role in overseeing the certificate processing team, ensuring operational excellence and compliance within a dynamic and fast-paced environment.

You will be responsible for driving the strategic direction of the team, managing day-to-day operations, and fostering a high-performance culture that delivers accurate, timely, and compliant insurance documentation.

Your leadership will be critical in optimizing workflows, enhancing client satisfaction, and supporting Marsh’s broader risk management objectives. This role requires a proactive leader who can balance hands-on management with strategic planning, cross-functional collaboration,



and continuous process improvement to meet evolving business needs.

Key Responsibilities:

• Lead, mentor, and develop a high-performing team of Analysts for Proof of Insurance, fostering a culture of accountability, continuous learning, and professional growth.
• Strategically oversee the end-to-end certificate processing operations to ensure compliance with company policies, regulatory requirements, and industry standards.
• Establish and enforce quality control standards and best practices to maintain the accuracy, integrity, and timeliness of insurance certificate processing.
• Drive process improvements and operational efficiencies by analyzing workflow, identifying bottlenecks, and implementing innovative solutions and automation where applicable.
• Collaborate cross-functionally with internal departments, clients, and brokers to resolve complex issues, manage escalations, and enhance service delivery.
• Monitor team performance th

📌 Insurance Process and Client Support Supervisor (Bogotá)
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