Position Summary
The Senior Collections Associate plays a key role in optimizing cash flow and reducing financial risk by managing a portfolio of customer accounts within a integral shared services environment. This position partners with customers and cross-functional teams to resolve payment issues, drive timely collections, and ensure the effective management of receivables. The role also provides guidance on complex accounts, supports process improvements, and contributes to achieving cashflow and DSO objectives.
Key Responsibilities
• Manage a portfolio of customer accounts, ensuring timely resolution of outstanding balances.
• Lead collection activities through customer outreach, negotiations, and follow-up on delinquent accounts.
• Investigate and resolve disputes, deductions, payment delays, and account reconciliation issues.
• Evaluate customer payment behavior and identify potential credit or collection risks.
• Partner with Sales, Customer Service, Credit, Cash Application, and external partners to address account issues.
• Review accounts on credit hold and provide recommendations regarding order releases and credit exposure.
• Maintain accurate account records and collection documentation.
• Support reporting, root-cause analysis, and performance reviews to identify collection opportunities and risks.
• Act as a resource for less experienced team members and contribute to knowledge sharing and process improvements.
• Ensure compliance with company policies, controls, and operational procedures.
Qualifications
• 3+ years of experience in Collections, Accounts Receivable, or Order-to-Cash processes, preferably in a multinational organization.
• Experience supporting Latin American markets.
• Knowledge of SAP or similar ERP systems.
• Advanced English proficiency.
• Strong analytical, negotiation, and stakeholder management skills.
• Advanced Excel and Microsoft Office knowledge.
Core Competencies
• Customer and service orientation